Position : Technical Support Specialist
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
Responsibilities
Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speed
Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
Collaborating with other internal teams globally and stay in touch until the issue is resolved
Communicate clear & concise answers to complex technical questions
Decrease the level of basic escalations from frontline teams
Optimize escalation processes to increase the quality and efficiency of operations
Required profile for job ad : Technical Support Specialist
REQUIREMENTS:
3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
Minimum one year of experience in Customer Support
Must have experience using SQL and RESTful API
Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk
Ability to explain complex issues in an easy and understandable manner.
Excellent track of diagnosing and troubleshooting technical issues
Strong attention to detail and analytical skills
Ability to read and understand the code to troubleshoot and resolve technical issues
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork
